{"id":5604,"date":"2022-05-16T22:42:09","date_gmt":"2022-05-16T22:42:09","guid":{"rendered":"https:\/\/decode.rs\/faq\/"},"modified":"2024-07-25T07:31:25","modified_gmt":"2024-07-25T07:31:25","slug":"faq","status":"publish","type":"page","link":"https:\/\/decode.rs\/sr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"5604\" class=\"elementor elementor-5604 elementor-1677\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5a0e5788 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5a0e5788\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\r\n\t\t\r\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4c49b63a\" data-id=\"4c49b63a\" data-element_type=\"column\">\r\n\t\t\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4cb98006 elementor-widget elementor-widget-heading\" data-id=\"4cb98006\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u010cesto postavljana pitanja<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-22687f2 elementor-widget elementor-widget-accordion\" data-id=\"22687f2\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3601\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-3601\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Zbog \u010dega mi je tra\u017eeno da platim tro\u0161kove carine?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3601\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-3601\"><p align=\"left\">Sve na\u0161e po\u0161iljke podle\u017eu lokalnim carinskim zakonima. Ovo isklju\u010divo zavisi od dr\u017eave uvoznika i njenih propisa.<\/p>\n<p align=\"left\">Molimo Vas da obratite pa\u017enju da Decode nije odgovoran za ove tro\u0161kove. Mo\u017eete se raspitati o ovim tro\u0161kovima kod va\u0161eg lokalnog carinskog zastupnika.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3602\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-3602\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Da li cene uklju\u010duju porez?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3602\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-3602\"><p>Cene prikazane na Decode sajtu, kolicima za kupovinu ili stranici proizvoda su iskazane bez bilo kakvih dodatnih tro\u0161kova &#8211; porez, prevoz, carine itd.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3603\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-3603\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Kako mogu da platim za tra\u017eeni proizvod?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3603\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-3603\"><p>Decode prihvata vi\u0161e na\u010dina pla\u0107anja. Porud\u017ebine mogu biti pla\u0107ene kreditnom karticom, putem PayPal-a ili transferom preko banke. Molimo vas da kontaktirate va\u0161eg predstavnika prodaje u Decode-u na <a href=\"mailto:sales@decode.rs\">sales@decode.rs<\/a> kako bi vam asistirao.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3604\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-3604\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Kakva je politika povra\u0107aja proizvoda?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3604\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-3604\"><p>Da biste proizvod zamenili drugim ili dobili povra\u0107aj sredstava, prvo morate kontaktirati predstavnika prodaje iz Decode-a i zatra\u017eiti RMA dokument (Dozvola za povra\u0107aj robe). Ni jedan paket ne\u0107e biti prihva\u0107en ukoliko na njemu nije jasno vidljiv RMA dokument. Nakon pregleda i testiranja, vrati\u0107emo vam proizvod ili poslati zamenski na isti na\u010din kako ste i vi nama poslali paket, u roku od 30 dana. U va\u0161em paketu molimo vas da nazna\u010dite va\u0161 kontakt telefon i kratko obja\u0161njenje problema. Svi povra\u0107aji moraju biti u skladu sa na\u0161im Uslovima i na\u010dinima kori\u0161\u0107enja.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3605\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-3605\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">\u0160ta zna\u010di lokalno preuzimanje?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3605\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-3605\"><p>Lokalno preuzimanje je opcija koja zna\u010di da mo\u017eete koristiti va\u0161 nalog kod neke od kurirskih slu\u017ebi za preuzimanje paketa kod nas. Kada koristite ovaj na\u010din, mi \u0107emo pripremiti paket za transport kao i potrebnu dokumentaciju, a vi mo\u017eete podeliti nalog sa nama ili organizovati preuzimanje na na\u0161oj adresi. Za vi\u0161e detalja molimo vas da kontaktirate na\u0161 <a href=\"https:\/\/decode.rs\/sr\/kontaktirajte-podrsku\/\">prodajni tim<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-55554d elementor-widget elementor-widget-text-editor\" data-id=\"55554d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><em>Ne mo\u017eete da prona\u0111ete ono \u0161to tra\u017eite? Molimo vas <a href=\"https:\/\/decode.rs\/sr\/kontaktirajte-podrsku\/\">kontaktirajte<\/a> Decode podr\u0161ku za dalju pomo\u0107.<\/em><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/section>\r\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>\u010cesto postavljana pitanja Zbog \u010dega mi je tra\u017eeno da platim tro\u0161kove carine? Sve na\u0161e po\u0161iljke podle\u017eu lokalnim carinskim zakonima. Ovo isklju\u010divo zavisi od dr\u017eave uvoznika i njenih propisa. Molimo Vas da obratite pa\u017enju da Decode nije odgovoran za ove tro\u0161kove. Mo\u017eete se raspitati o ovim tro\u0161kovima kod va\u0161eg lokalnog carinskog zastupnika. Da li cene uklju\u010duju [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5604","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/decode.rs\/sr\/wp-json\/wp\/v2\/pages\/5604","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/decode.rs\/sr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/decode.rs\/sr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/decode.rs\/sr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/decode.rs\/sr\/wp-json\/wp\/v2\/comments?post=5604"}],"version-history":[{"count":6,"href":"https:\/\/decode.rs\/sr\/wp-json\/wp\/v2\/pages\/5604\/revisions"}],"predecessor-version":[{"id":7120,"href":"https:\/\/decode.rs\/sr\/wp-json\/wp\/v2\/pages\/5604\/revisions\/7120"}],"wp:attachment":[{"href":"https:\/\/decode.rs\/sr\/wp-json\/wp\/v2\/media?parent=5604"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}