- We are only able to accept your order once you have been authorized by one of our payment providers
(PayPal, credit card company, bank, etc.) - Your order can only be submitted by filling out the order form on Decode’s website (www.decode.rs) choosing the payment option and by clicking on “Place Order” button.
- Wire transfer payments usually take 1-5 business days to clear. We will not ship your order until your payment is verified by our bank. Please note that wire transfer fees are responsibility of the buyer. In order to ensure that we receive the correct payment you will need to put OUR in section 71A - Details of charge in your SWIFT instructions.
- Upon receipt of your order, you will receive an order confirmation email from us which will contain your order reference number.
- We do our best to ship in-stock items as soon as possible.
- Once order is processed and dispatched you will receive an email with the tracking number and shipping details. This email will also contain a copy of your invoice. Original invoices are sent along with the package itself.
- Your order is considered as an offer until conclusion of a sales agreement in accordance with our Terms and Conditions. We are not under obligation to accept your order.
- In the case that your order can not be accepted, we will notify you of this by email within 5 working days from the receipt of your order.
- Even though we endeavor to supply you with these product you have ordered, there may be cases when it is not possible to do so for the following reasons:
- these products are no longer manufactured or are no longer available
- we are not in the position to procure the appropriate parts, or
- in the event of a pricing error on Decode’s website.
In these cases, we will inform you of the circumstances and refund you the payments you have already made in relation to these products.
